fk66 Privacy Policy —
How We Collect, Use & Protect Your Data

1. Introduction & Scope

This Privacy Policy ("Policy") describes how fk66 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the fk66 website at https://fk66.io and all associated services, including sports betting, live casino, slot games, and customer support functions.

This Policy applies to all users of the fk66 Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact fk66 support. By accessing the Platform or creating a fk66 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the fk66 Terms & Conditions and Responsible Gaming Policy, both of which are available on the fk66 website and are incorporated by reference into this document. Where any conflict exists between this Policy and those documents on data-related matters, this Privacy Policy shall prevail.

This Policy is written in English. In the event of any inconsistency between a translated version and this English-language version, the English version shall take precedence.

2. Data Controller Identity

For the purposes of this Privacy Policy, fk66 is the data controller responsible for the personal data processed in connection with the fk66 Platform. All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our dedicated support channel:

fk66 does not operate a physical postal address for data requests. All formal data-related communications must be submitted in writing via email to [email protected] to ensure a complete audit trail is maintained. We will acknowledge all requests within 5 business days of receipt.

3. Data We Collect

3.1 Identity Data

When you register a fk66 account, we collect identity data including your full legal name, date of birth, and government-issued identification details such as your National Identity Card number or passport number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our Know Your Customer (KYC) obligations.

3.2 Contact Data

We collect your email address and Bangladeshi mobile phone number at the point of registration. These are used to deliver account-related communications including OTP verification codes, withdrawal notifications, important platform updates, and responses to support enquiries. We may also collect your city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) for fraud-prevention and responsible gaming monitoring purposes.

3.3 Financial Data

To facilitate deposits and withdrawals in Bangladeshi Taka (৳), fk66 collects the mobile wallet identifiers or account references associated with your chosen payment method — for example, your registered bKash number, Nagad number, Rocket number, or Upay number. For card payments, we collect the last four digits of your Visa or Mastercard as a reference identifier. Full card numbers and CVV codes are never stored on fk66 servers; these are processed exclusively through our payment gateway partners using PCI-DSS-compliant tokenisation.

3.4 Transaction Data

fk66 maintains a complete record of all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet placements, wager amounts, game outcomes, bonus credits, and balance adjustments. This data is retained for account management, dispute resolution, responsible gaming monitoring, and anti-money laundering (AML) compliance purposes.

3.5 Technical Data

When you access the fk66 Platform, our servers automatically collect certain technical data including your IP address, device type and model, browser type and version, operating system, and session timestamps. This information is used to maintain platform security, detect and prevent fraudulent access, verify that access is originating from a geographically eligible location, and optimise the performance of the Platform across different device types.

3.6 Usage Data

We collect anonymised and aggregated data about how players interact with the Platform, including which pages are visited, which games are launched, session duration, search queries entered within the Platform, and navigation paths. This data helps us improve the Platform experience, identify technical issues, and develop responsible gaming features. Where usage data is tied to an individual account for responsible gaming monitoring purposes, it is treated as personal data and subject to the retention periods described in Section 10.

3.7 Communications Data

If you contact fk66 support via email, we retain the content of that correspondence including your name, contact details, the nature of your query, and the resolution provided. This data is used for query resolution, staff training, quality assurance, and as evidence in the event of a dispute.

4. How We Collect Your Data

fk66 collects personal data through the following channels:

• Direct collection: Data you actively provide during account registration, KYC submission, deposit or withdrawal requests, and support communications.
• Automated collection: Technical and usage data collected automatically by our servers and analytics tools when you access the Platform, including cookies and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data returned by KYC service providers; fraud-indicator data returned by payment processors; geolocation data derived from IP address mapping services. fk66 uses these sources to supplement data you have provided directly, not to replace it.
• Payment providers: Confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard confirming that a transaction has been successfully processed, including the transaction reference, amount, and timestamp.

5. Legal Basis for Processing

fk66 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to create and maintain your fk66 account, execute deposits and withdrawals, and deliver the betting and gaming services you have requested. Without this processing, fk66 cannot provide its services to you.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, age verification requirements, and financial record-keeping mandates.
• Legitimate interests: Processing undertaken to protect the security and integrity of the Platform, prevent fraud and abuse, monitor for responsible gaming concerns, and improve Platform performance — provided that these interests do not override your fundamental privacy rights.
• Consent: Where fk66 sends you optional marketing communications (e.g., promotional offers, bonus notifications), we do so only where you have given explicit consent. You may withdraw this consent at any time by contacting [email protected].

6. How We Use Your Data

fk66 uses the personal data it collects for the following specific purposes:

• Creating, verifying, and maintaining your fk66 player account;
• Processing deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard;
• Verifying that you meet the minimum age requirement of 21 years;
• Completing KYC identity verification in accordance with our compliance obligations;
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct;
• Monitoring betting and gaming patterns for responsible gaming purposes, including identifying potential signs of problem gambling;
• Responding to support queries, resolving disputes, and maintaining correspondence records;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• Sending promotional communications where you have given explicit consent;
• Improving Platform performance, fixing technical issues, and developing new features;
• Complying with any legal obligation or responding to a lawful request from a competent authority.

fk66 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight.

7. Sharing Your Data

fk66 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share personal data with third parties only in the following limited and controlled circumstances:

7.1 Payment Processors

To process your deposits and withdrawals, fk66 shares the minimum necessary financial data with our payment gateway partners who facilitate transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners process data under their own privacy policies and are contractually bound to use your data only for the purpose of executing the specific transaction.

7.2 KYC & Identity Verification Providers

fk66 may share identity data with third-party KYC verification services to confirm the authenticity of documents you submit during the account verification process. These providers operate under strict data processing agreements and are not permitted to retain your data beyond the verification process.

7.3 Game Content Providers

Casino games on the fk66 Platform are delivered by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive a session token and stake data to operate the game but do not receive your full identity profile. Game results and RNG data are governed by the relevant studio's own terms.

7.4 Legal & Regulatory Authorities

fk66 may disclose personal data to competent legal or regulatory authorities where required by law, pursuant to a court order, or where fk66 reasonably believes that disclosure is necessary to prevent fraud, money laundering, or harm to a third party. fk66 will notify you of any such disclosure where legally permitted to do so.

7.5 Business Transfers

In the event that fk66 undergoes a merger, acquisition, or asset sale, personal data held by fk66 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy terms that will apply to your data going forward.

8. Cookies & Tracking Technologies

The fk66 Platform uses cookies and similar tracking technologies to operate core Platform functions, maintain your login session, and collect usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your authenticated state while you are logged in to your fk66 account. These cookies cannot be disabled without preventing the Platform from functioning correctly.
• Functional cookies: Used to remember your preferences such as language settings and display options, to enhance your experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, including which pages are visited most frequently and where technical errors occur. This information helps fk66 improve the Platform over time.
• Security cookies: Used to detect and prevent fraudulent access, bot activity, and other security threats. These cookies are strictly necessary for the safe operation of the Platform.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your fk66 account and using core Platform features. fk66 does not use third-party advertising cookies or cross-site tracking technologies.

9. Data Security

fk66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the fk66 Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing https://fk66.io.
• Access controls: Access to personal data held by fk66 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Password hashing: Account passwords are stored in hashed form using a modern cryptographic hashing algorithm. fk66 staff cannot retrieve your plain-text password and will never ask you to provide it.
• Two-factor authentication: fk66 uses OTP (One-Time Passcode) verification delivered to your registered Bangladeshi mobile number as an additional authentication layer during login and for sensitive account actions.
• Fraud detection systems: Automated systems monitor account activity in real time for patterns consistent with unauthorised access, account takeover, and financial fraud.
• Regular security audits: The fk66 Platform undergoes periodic security reviews to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your fk66 account has been compromised, contact [email protected] immediately. fk66 will act promptly to investigate and, where appropriate, suspend the affected account pending investigation.

10. Data Retention

fk66 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

• Identity and contact data: Retained for the duration of your active account plus 5 years following account closure, to meet KYC record-keeping requirements.
• Financial and transaction data: Retained for 7 years from the date of each transaction, in accordance with financial record-keeping obligations applicable to operators serving the Bangladesh market.
• Technical data (IP logs, device records): Retained for 24 months from the date of collection, after which they are automatically purged or anonymised.
• Usage analytics data: Retained for 12 months from the date of collection in identifiable form; thereafter retained only in anonymised, aggregated form with no link to individual accounts.
• Support correspondence: Retained for 3 years from the date of the last communication, or for the duration of any unresolved dispute, whichever is longer.

Upon expiry of the applicable retention period, personal data is securely deleted from fk66 systems using data destruction processes that prevent recovery. Where deletion is not immediately technically feasible (for example, in backup systems), data is isolated from active processing until it can be securely deleted at the next scheduled backup rotation.

11. Your Rights

As a user of the fk66 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account details and a clear description of your request. fk66 will acknowledge your request within 5 business days and provide a substantive response within 28 calendar days.

• Right of access: You may request a copy of the personal data fk66 holds about you, along with information about how it is used and shared.
• Right to rectification: If any personal data fk66 holds about you is inaccurate or incomplete, you may request that it be corrected. For some data categories (e.g., verified identity documents), corrections may require submission of updated KYC documentation.
• Right to erasure: You may request that fk66 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to fk66's legal retention obligations. Where deletion is not possible due to regulatory requirements, fk66 will inform you of the specific obligation preventing deletion and the estimated timeline for deletion thereafter.
• Right to restrict processing: You may request that fk66 restricts the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of the personal data you have provided to fk66 in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data where fk66 relies on legitimate interests as the legal basis, if you believe your privacy rights outweigh those interests.

12. Children & Minors

The fk66 Platform is strictly intended for individuals who are 21 years of age or older. fk66 does not knowingly collect personal data from individuals under the age of 21. Age verification checks are conducted as part of the account registration and KYC process to enforce this requirement.

If fk66 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a failed age verification check, a report from a third party, or any other means — the relevant account will be suspended immediately, all associated data will be reviewed, and any deposits will be returned to the payment source from which they originated. The account will then be permanently closed and the data deleted in accordance with our legal obligations.

If you believe that a minor has registered a fk66 account, please contact [email protected] immediately with as much detail as possible. We take underage access extremely seriously and will act on all credible reports without delay.

13. Third-Party Links

The fk66 Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game content studios (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe). Where you interact with these third-party services, your data may be processed under their respective privacy policies, which are separate from and independent of this fk66 Privacy Policy.

fk66 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third -party service you interact with in connection with your use of the fk66 Platform before providing your personal data to that service.

14. Changes to This Policy

fk66 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered account holders via email to their registered address and display a prominent notice on the fk66 Platform for a minimum of 30 days prior to the changes taking effect.

The "Last Reviewed" date at the top of this document will be updated each time a revision is published. We encourage you to review this Privacy Policy periodically to stay informed about how fk66 protects your personal data. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.

Where a proposed change to this Policy would involve a materially different use of personal data you have already provided — for example, sharing data with a new category of third party — fk66 will seek your fresh consent before implementing that change in relation to your existing data.

15. Contact & Data Requests

All questions, concerns, or formal requests relating to this Privacy Policy or to the personal data fk66 holds about you should be directed in writing to our support team. Please include your registered username, the email address associated with your fk66 account, and a clear description of your request or concern.

fk66 is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with the response you receive, you retain the right to escalate your concern through any applicable legal channel available to you under the laws of Bangladesh.